Shipping policy
Worldwide Shipping
JURAT ships worldwide. Complimentary standard shipping is included with every order.
Processing
Orders are processed within 2–5 business days. During launches, limited releases, holidays, or periods of unusually high demand, processing may take longer.
Pre-order or made-to-order pieces follow the estimated dispatch date stated on their product page. If an order contains both available and pre-order items, the entire order may ship together once all pieces are ready.
Estimated Delivery
After dispatch, estimated delivery times are:
- Pakistan: 2–5 business days
- International: 5–12 business days
These are estimates, not guarantees. Customs inspections, local carriers, weather, public holidays, and other circumstances outside JURAT’s control may cause delays.
Tracking
Tracking information will be sent once your order has been dispatched. Tracking may require up to 48 hours to begin displaying updates.
Duties, Taxes & Customs
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are not included unless checkout explicitly states that duties and taxes are included. Where they are not included, the recipient is responsible for paying them.
JURAT does not control these charges and cannot predict their exact amount. Orders refused because of unpaid customs charges are not eligible for reimbursement beyond any amount required by applicable law.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address. Contact JURAT immediately if a correction is required.
Once an order has been fulfilled or transferred to the carrier, we cannot guarantee that its address can be changed. Additional costs caused by an incorrect or incomplete address may be charged to the customer.
Lost, Delayed, or Damaged Orders
If your tracking has not updated for an unusual period, your parcel appears lost, or it arrives damaged, contact JURAT with your order number and relevant photographs.
We will investigate the issue with the carrier and provide an appropriate resolution where the loss or damage is confirmed. Please retain all original packaging while a claim is being reviewed.
JURAT is not responsible for theft or loss occurring after a parcel has been confirmed as delivered to the address supplied at checkout, except where applicable law provides otherwise.
Separate Shipments
Items from the same order may occasionally be dispatched separately. If this happens, you will receive tracking information for each shipment.
Contact
For shipping assistance, contact JURAT through our Contact page and include your order number.